Frequently Asked Questions

Everything you need to know about your natural skincare ritual.

What makes Primally Pure products different from traditional skincare?

We use only real, recognizable ingredients sourced from nature. Our products are formulated without synthetic fragrances, parabens, or harsh chemicals, focusing instead on nutrient-dense fats and organic botanicals.

How long does shipping take for my order?

Orders are typically processed within 2-3 business days. Once shipped, standard delivery within the United States generally takes 5-7 business days depending on your location.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

What is your return policy?

We want you to love your ritual. If you are not satisfied with a product, you can return it within 30 days of purchase for a store credit or refund, minus shipping costs.

Are your products safe for sensitive skin?

While our ingredients are clean and non-toxic, we always recommend performing a patch test on a small area of skin before full application, as everyone's skin chemistry is unique.

How should I store my natural skincare products?

Since we do not use synthetic preservatives, we recommend storing your products in a cool, dry place away from direct sunlight to maintain their potency and shelf life.